Top Questions
What to do when my camera turns offline?
How do I set or change the device encryption password?
Why can't I receive alarm notification?
How to set the time zone of my camera?
How to use another email / phone number to manage the account?
Account Related Questions
Why can't I receive the security code when registering account?
How to view currently how many accounts have permissions to view my camera images?
What should I do if I forgot my password?
How to change account password?
Live View Related Questions
How to adjust to only monitor human activities since my camera sensitivity is too high.
What can I do if there's no sound during live view?
What should I do if maximum channels under live view reached?
I can not view videos remotely on my phone. I can only view videos when the camera is connected to the same Wi-Fi as the NVR.
Playback Related Questions
Is video automatically cleared every 30 days?
How to prevent someone from accessing my camera if he/she has connected my camera?
What should I do if maximum channels under playback reached?
Device Sharing Questions
How to share a camera and view it on another phone?
How do I share live view with someone else?
What to do when cameras shared by others are encrypted?
I try to share the device to each other, but cannot add the other user's email.
How to share devices added in my visitor account to another account?
How many accounts can one channel be shared to?
What permission can be configured for the shared device?
Alarm and Notification Related Questions
Why have I received only one alarm notification after the device had triggered several alarms?
Device Related Questions
Can I scan the QR code from the photo library of my mobile phone?
How to re-configure network for a device?
Where can I find the device verification code?
How to configure SD card on CCTV?
What if the result shows the device has been added to another account when adding it to the Mobile Client?
What can I do, when adding a device, if the result shows that the device is offline?
Where can I find device serial numbers?
Why the device's displayed camera number is different with its actual camera number?
Do channels of NVR/DVR support two-way audio on the Mobile Client?
How to change device name?
How to display channel-zero in the device list?
Legal Information
Symbol Conventions
Hik-Connect Mobile Client FAQ
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Top Questions
Account Related Questions
Live View Related Questions
Playback Related Questions
Device Sharing Questions
Alarm and Notification Related Questions
Device Related Questions
Legal Information
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Top Questions
What to do when my camera turns offline?
How do I set or change the device encryption password?
Why can't I receive alarm notification?
How to set the time zone of my camera?
How to use another email / phone number to manage the account?
Account Related Questions
Why can't I receive the security code when registering account?
How to view currently how many accounts have permissions to view my camera images?
What should I do if I forgot my password?
How to change account password?
Live View Related Questions
How to adjust to only monitor human activities since my camera sensitivity is too high.
What can I do if there's no sound during live view?
What should I do if maximum channels under live view reached?
I can not view videos remotely on my phone. I can only view videos when the camera is connected to the same Wi-Fi as the NVR.
Playback Related Questions
Is video automatically cleared every 30 days?
How to prevent someone from accessing my camera if he/she has connected my camera?
What should I do if maximum channels under playback reached?
Device Sharing Questions
How to share a camera and view it on another phone?
How do I share live view with someone else?
What to do when cameras shared by others are encrypted?
I try to share the device to each other, but cannot add the other user's email.
How to share devices added in my visitor account to another account?
How many accounts can one channel be shared to?
What permission can be configured for the shared device?
Alarm and Notification Related Questions
Why have I received only one alarm notification after the device had triggered several alarms?
Device Related Questions
Can I scan the QR code from the photo library of my mobile phone?
How to re-configure network for a device?
Where can I find the device verification code?
How to configure SD card on CCTV?
What if the result shows the device has been added to another account when adding it to the Mobile Client?
What can I do, when adding a device, if the result shows that the device is offline?
Where can I find device serial numbers?
Why the device's displayed camera number is different with its actual camera number?
Do channels of NVR/DVR support two-way audio on the Mobile Client?
How to change device name?
How to display channel-zero in the device list?
Legal Information
Symbol Conventions