Overview
Symbol Conventions
Benefits and Comparison
What is the difference between Hik-Partner Pro and Hik-Connect?
To end users, what differences does Hik-Partner Pro make?
What are differences among Hik-Partner Pro, iVMS-4200 and HikCentral Professional?
Download and Access
What web browser can I use to access Hik-Partner Pro Portal?
How can I download Hik-Partner Pro Mobile Client?
What is authentication code and how can I get one?
Do I need to map the ports on the router?
Do I need to deploy a physical server for functions like health monitoring?
Account and Upgrade
How can I upgrade and become a Hik-Partner Pro user if I am already a Hik-ePartner user?
Compatibility
Which devices can be added and managed in Hik-Partner Pro?
Can third-party devices be managed in Hik-Partner Pro?
Can EZVIZ devices be managed in Hik-Partner Pro?
Site Management
Why the end user didn't receive any Site Owner invitation message on Hik-Connect?
Can I assign one site to multiple employees as Site Managers?
How can end user receive site authorization application?
When do I need to apply for site authorization from the end user?
How to change the Site Manager of the site?
How to change the installation company for managing the site?
Device Management
How many devices can be managed in Hik-Partner Pro?
Can the devices added to Hik-Connect be managed in Hik-Partner Pro?
Can I add a device by IP address or domain name?
Can one device be managed by two employees?
Can I set linkage rules for linking devices in different sites?
Can the linkage action still be triggered if network disconnected?
Does Hik-Partner Pro support remote device firmware upgrading?
How to delete devices?
Health Monitoring
What functions are supported in Health Status module?
Cloud Storage
Is the Hik-ProConnect Box a must for cloud storage?
How many channels can be linked to a Hik-ProConnect Box for uploading their video footage to cloud?
What are the resolution and frame rate of the video footage stored on cloud?
Can I store video footage on the Hik-ProConnect Box?
Can I link two Hik-ProConnect Boxes or a Hik-ProConnect Box and another type of device?
How to avoid cloud storage failure caused by network exception?
Does the Hik-ProConnect Box support linking third-party devices for cloud storage?
Does the Hik-ProConnect box support remote firmware update?
What types of video footage can be stored on cloud?
How many types of cloud storage packages are available? And how long is the retention period offered by each type of package?
People Counting
Can I add a people counting camera to multiple people counting groups?
Do priority levels exist in the people counting parameters set via the Hik-Partner Pro platform and the Hik-Connect Mobile Client?
What roles do the Hik-Partner Pro platform and the Hik-Connect Mobile Client play respectively in the cloud-based People Counting solution?
How long will people counting records be retained on the Hik-Connect Mobile Client?
Support
How can I get professional support while I am using Hik-Partner Pro?
How can I learn information or operations about different products on Hik-Partner Pro?
How can I get quick response to my query on Hik-Partner Pro?
How can I get professional help from the technical support if I have issues when using Hik-Partner Pro?
How can I give suggestions on Hik-Partner Pro during the usage?
Return Material Authorization (RMA)
What is RMA used for?
How can I submit an RMA request?
How can I contact the suitable repair station?
How can I check the status of my RMA request?
What should I do when I received a repaired device?
Rewards Store
How to get reward points?
How to use reward points?
How to get redeemed gifts?
How can a submitted order be considered as a successful redeem?
Will points expire? When do they expire?
How to check the point history?
How to check SN code scan records? How to appeal when scanning failed?
How to check friend invitation records?
Other
How does Hikvision protect users' privacy?
Can I edit the company information?
I have uploaded my company logo, but why is it not displayed on Hik-Connect?
Does Hik-Partner Pro support playback and download?
How to purchase the value-added services of Hik-Partner Pro?
Legal Information
Hik-Partner Pro
Search
Overview
Symbol Conventions
Benefits and Comparison
Download and Access
Account and Upgrade
Compatibility
Site Management
Device Management
Health Monitoring
Cloud Storage
People Counting
Support
Return Material Authorization (RMA)
Rewards Store
Other
Legal Information
Expand
Collapse
Overview
Symbol Conventions
Benefits and Comparison
What is the difference between Hik-Partner Pro and Hik-Connect?
To end users, what differences does Hik-Partner Pro make?
What are differences among Hik-Partner Pro, iVMS-4200 and HikCentral Professional?
Download and Access
What web browser can I use to access Hik-Partner Pro Portal?
How can I download Hik-Partner Pro Mobile Client?
What is authentication code and how can I get one?
Do I need to map the ports on the router?
Do I need to deploy a physical server for functions like health monitoring?
Account and Upgrade
How can I upgrade and become a Hik-Partner Pro user if I am already a Hik-ePartner user?
Compatibility
Which devices can be added and managed in Hik-Partner Pro?
Can third-party devices be managed in Hik-Partner Pro?
Can EZVIZ devices be managed in Hik-Partner Pro?
Site Management
Why the end user didn't receive any Site Owner invitation message on Hik-Connect?
Can I assign one site to multiple employees as Site Managers?
How can end user receive site authorization application?
When do I need to apply for site authorization from the end user?
How to change the Site Manager of the site?
How to change the installation company for managing the site?
Device Management
How many devices can be managed in Hik-Partner Pro?
Can the devices added to Hik-Connect be managed in Hik-Partner Pro?
Can I add a device by IP address or domain name?
Can one device be managed by two employees?
Can I set linkage rules for linking devices in different sites?
Can the linkage action still be triggered if network disconnected?
Does Hik-Partner Pro support remote device firmware upgrading?
How to delete devices?
Health Monitoring
What functions are supported in Health Status module?
Cloud Storage
Is the Hik-ProConnect Box a must for cloud storage?
How many channels can be linked to a Hik-ProConnect Box for uploading their video footage to cloud?
What are the resolution and frame rate of the video footage stored on cloud?
Can I store video footage on the Hik-ProConnect Box?
Can I link two Hik-ProConnect Boxes or a Hik-ProConnect Box and another type of device?
How to avoid cloud storage failure caused by network exception?
Does the Hik-ProConnect Box support linking third-party devices for cloud storage?
Does the Hik-ProConnect box support remote firmware update?
What types of video footage can be stored on cloud?
How many types of cloud storage packages are available? And how long is the retention period offered by each type of package?
People Counting
Can I add a people counting camera to multiple people counting groups?
Do priority levels exist in the people counting parameters set via the Hik-Partner Pro platform and the Hik-Connect Mobile Client?
What roles do the Hik-Partner Pro platform and the Hik-Connect Mobile Client play respectively in the cloud-based People Counting solution?
How long will people counting records be retained on the Hik-Connect Mobile Client?
Support
How can I get professional support while I am using Hik-Partner Pro?
How can I learn information or operations about different products on Hik-Partner Pro?
How can I get quick response to my query on Hik-Partner Pro?
How can I get professional help from the technical support if I have issues when using Hik-Partner Pro?
How can I give suggestions on Hik-Partner Pro during the usage?
Return Material Authorization (RMA)
What is RMA used for?
How can I submit an RMA request?
How can I contact the suitable repair station?
How can I check the status of my RMA request?
What should I do when I received a repaired device?
Rewards Store
How to get reward points?
How to use reward points?
How to get redeemed gifts?
How can a submitted order be considered as a successful redeem?
Will points expire? When do they expire?
How to check the point history?
How to check SN code scan records? How to appeal when scanning failed?
How to check friend invitation records?
Other
How does Hikvision protect users' privacy?
Can I edit the company information?
I have uploaded my company logo, but why is it not displayed on Hik-Connect?
Does Hik-Partner Pro support playback and download?
How to purchase the value-added services of Hik-Partner Pro?
Legal Information